FAQs - Business Signs & More

FAQs - Business Signs & More

How can we help you?

As the Sign Source for Successful Businesses, we offer custom retail and store signage, branding products and design services to small businesses across North America.

With over 20 years of experience supporting the small business community, we value the long-term relationships we have established with our customers, and we love seeing your business succeed. 

Does Business Signs & More guarantee its products?

Absolutely! Our team is committed to your 100% satisfaction - from design to delivery - we want your experience to be the very best it can be.

Why do I need a vector file of my logo?

Vector files are necessary for image quality in commercial printing. Learn more  here.

What is the return policy?

Returns are only accepted in the case of damaged or defective products. Claims must be made within 48 hours after receipt of shipment. A replacement order will be processed within 1-2 business days of the return request.

What is the order cancellation policy?

Order cancellation refund requests must be made within 24 hours of purchase. A cancellation and refund request must be submitted via email to hello@businesssignsandmore.com. 

What are the shipping options?

We ship via UPS or FedEx and offer the most competitive rates possible based on your order and location. 

When will I receive my order?

Non-custom items generally ship within 2-4 business days. Custom item production time can range from 3 - 21 business days depending on the production complexity of the custom item.

What do I do if I never received my order?

Please contact us at hello@businesssignsandmore.com

What do I do if I received a damaged or defective order?

Please contact us at hello@businesssignsandmore.com

How do I make changes to an order I’ve already placed?

Please contact us at hello@businesssignsandmore.com within 24 hours of order placement.

Where are you located?

In the Charlotte, North Carolina metro area, USA.

How are the products made?

Our products are handcrafted with high-quality materials that meet or exceed industry standards.

How do I make sure I order the right size?

Custom sizing is dependent upon the product and where and how you will be using the product. We recommend measuring your space to get an idea of the most appropriate size to order.

Do you have a question not listed in our FAQ's or an idea you'd like to see brought to life? 

Contact Us , Live Chat online, or email us at hello@businesssignsandmore.com. We're happy to assist!