Frequently Asked Questions | Business Signs & More

Frequently Asked Questions | Business Signs & More

1. What does Business Signs & More offer my business?

Discover top-quality and customizable signage solutions for your business, including retail, storefront, restaurant, and commercial signage. We also provide exceptional branding products and design services tailored to your specific needs. Serving businesses throughout North America, our experienced team has been supporting the small business community for over 20 years. We value long-term customer relationships and are committed to your business's success.

2. Does Business Signs & More guarantee its products?

Absolutely! We are dedicated to ensuring your complete satisfaction with our products. From the initial design to the final delivery, we strive to make your experience the best it can be.

3. Why do I need a vector file of my logo?

Having a vector file of your logo is essential for maintaining image quality in commercial printing. Learn more about the importance of vector files for optimal printing results here.

4. What is the return policy?

Returns are accepted only in the case of damaged or defective products. If you receive a damaged item, please contact us within 48 hours of receiving your shipment to initiate a return request. Our team will process a replacement order within 1-2 business days upon approval of your return request.

5. What is the order cancellation policy?

If you need to cancel your order, please submit a cancellation and refund request via email to within 24 hours of purchase. We'll process your refund promptly and provide further assistance if needed.

6. What are the shipping options?

We offer competitive shipping rates via UPS or FedEx. Based on your order and location, we strive to provide you with the most cost-effective shipping options available.

7. When will I receive my order?

Non-custom items typically ship within 2-4 business days. However, custom item production time can range from 3-21 business days depending on the complexity of the order. Please note that production times are estimates, and we strive to deliver your order as quickly as possible.

8. What do I do if I never received my order?

If you haven't received your order within the expected timeframe, please contact us at We'll promptly investigate the issue and provide you with an update on your shipment.

9. What do I do if I receive a damaged or defective order?

In the rare event that you receive a damaged or defective order, please contact us immediately at Our team will assist you in resolving the issue and arranging for a replacement if necessary.

10. How do I make changes to an order I've already placed?

If you need to make changes to an order you've recently placed, please contact us at within 24 hours of order placement. We'll do our best to accommodate your request.

11. Where are you located?

We are located in the Charlotte, North Carolina metro area, USA.

12. How are the products made?

Our products are meticulously handcrafted using high-quality materials that meet or exceed industry standards. We take pride in delivering exceptional craftsmanship for every order.

13. How do I make sure I order the right size?

Ordering the right size depends on the product and its intended use. We recommend measuring your space to determine the appropriate size for your order. If you need assistance, our team is available to provide guidance and help you make an informed decision.

Do you have a question not listed in our FAQ's? 

Contact Us , Live Chat online, or email us at We're happy to assist!