Frequently Asked Questions

Our most frequently asked questions are answered here. For further assistance, please contact us at

FAQs Custom Logo Signs - Brand Signage

Our custom signs are handcrafted in the USA.

Turnaround time for a custom logo sign averages 3-5 business days. 

Our talented design team can provide a digital proof to you for approval before production starts, and we are happy to make any changes you request.

We can create a custom-sized sign according to your specific measurements. Contact us for a custom size request.

A vector file is essential for high-quality commercial printing because it can scale to high resolution at virtually unlimited sizes, without becoming pixelated or distorted. This helpful article explains all about vector files. If you do not have a vector file we can help! Our design team offers a vector conversion service.

Sure! You have the option to request that your file be converted using our vector conversion service or you can email your file to us after your place your order.

We offer both indoor and outdoor logo sign options.

Business Logo Signs are lightweight enough for installation with double-sided adhesive. Optional hole drilling for installation is available, by special request.

FAQs Custom Menu Boards

Ordering your custom menu board(s) is as easy as 1, 2, 3,
1. Choose your menu board(s) size.
2. Upload your logo file, design inspiration or itemized menu list (optional).
3. Complete your purchase and one of our team members will reach out to you and begin the design process to create a menu board you will love!

Unlimited design mock-ups are included with your order, ensuring that you are 100% satisfied with the appearance of your custom menu board before production.

After design approval of your custom menu board(s), turnaround time is 3-5 business days for production. Custom menu boards are shipped via FedEx Priority with an average 2-day delivery. 

Printed menu boards are displays that showcase a restaurant's menu offerings in a visually appealing and easily readable format. They are made of a high-quality PVC material and are typically designed with clear sections for different menu categories.

Printed menu boards offer several advantages. They provide clear organization of menu items, and create a professional and cohesive dining experience. Printed menu boards also help reduce the use of disposable menus, promoting sustainability. 

Absolutely! Printed menu boards can be fully customized to reflect your restaurant's branding. You can incorporate your logo, brand colors, fonts, and design elements to create a menu board that aligns with your restaurant's aesthetic and enhances your brand identity.

Printed menu boards should be strategically placed in visible and accessible areas, such as near the entrance, at the counter, or above the ordering area. Placing them where customers can easily view and read the menus helps enhance their dining experience and makes it convenient for them to make menu selections.

FAQs Custom Neon Business Signs

Our Neon Signs are handcrafted in the USA.

Turnaround time averages 2-3 weeks. Each sign is handcrafted to your design specifications. We appreciate you allowing us the time to create a high-quality sign for you!

Our talented neon sign team will provide a digital proof to you for approval before production starts, and we are happy to make any changes you request.

We can create a custom-sized sign according to your specific measurements. Request a custom size here.

To purchase an outdoor neon sign, please contact us before ordering so we can add the waterproofing option to your sign order.

General Questions

We're happy to answer any questions you may have. Drop us a note here, Live Chat with a team member on the website, or email us at We'll be in touch soon!

Yes! We offer a lifetime warranty on every sign we make.

Discover top-quality and customizable signage solutions for your business, including retail, storefront, restaurant, and commercial signage. We also provide exceptional branding products and design services tailored to your specific needs. Serving businesses throughout North America, our experienced team has been supporting the small business community for over 20 years. We value long-term customer relationships and are committed to your business's success.

Absolutely! We are dedicated to ensuring your complete satisfaction with our products. From the initial design to the final delivery, we strive to make your experience the best it can be.

Having a vector file of your logo is essential for maintaining image quality in commercial printing. Learn more about the importance of vector files for optimal printing results here.

3558 N. Jefferson St. Suite 5 Lewisburg, West Virginia, USA

Our products are meticulously handcrafted using high-quality materials that meet or exceed industry standards. We take pride in delivering exceptional craftsmanship for every order.

Yes! With our commitment to excellence, we offer complimentary design services to transform your concepts into stunning visual creations. From initial brainstorming to final execution, we're here to guide you every step of the way, ensuring that your sign not only meets but exceeds your expectations.


If you need to cancel your order, please submit a cancellation and refund request via email to within 24 hours of purchase. We'll process your refund promptly and provide further assistance if needed. If a refund request is received past the 24-hour time window, the refund will be in the form of store credit only.

Non-custom items typically ship within 2-3 business days. However, custom item production time can range from 3 days (e.g. custom logo signs and menu boards) to 14 business days (e.g. custom neon lighted signs) depending on the complexity of the order. Please note that production times are estimates, and we strive to deliver your order as quickly as possible.

If you haven't received your order within the expected timeframe, please contact us at We'll promptly investigate the issue and provide you with an update on your shipment.

In the rare event that you receive a damaged or defective order, please contact us immediately at Our team will assist you in resolving the issue and arranging for a replacement if necessary.

If you need to make changes to an order you've recently placed, please contact us at within 24 hours of order placement. We'll do our best to accommodate your request.

Ordering the right size depends on the product and its intended use. We recommend measuring your space to determine the appropriate size for your order. If you need assistance, our team is available to provide guidance and help you make an informed decision.


Returns are accepted only in the case of damaged or defective products. If you receive a damaged item, please contact us within 48 hours of receiving your shipment to initiate a return request. Our team will process a replacement order within 1-2 business days upon approval of your return request.


Nope! Your order ships FREE to all the states in the USA, with no minimums and no exclusions. We offer clear pricing to simplify your purchasing process so you can allocate your budget more effectively to your signage needs.

We offer free shipping via UPS or FedEx.


Neon created with LED bulbs is a modern alternative to traditional glass neon. LED bulbs produce a luminous, soft light, weigh less than glass bulbs, are more energy efficient and produce less heat. LED bulbs are more durable than glass bulbs with less chance of breakage.