Frequently Asked Questions | Business Signs & More
Orders & Order Management
What is your order cancellation policy?
Orders may be canceled within 24 hours of purchase by submitting a cancellation and refund request via email. After 24 hours, orders are eligible for store credit only, as most items enter production quickly.
When will I receive my order?
Non-custom signs typically ship within 2–3 business days. Custom signs usually ship within 3–14 business days, depending on the product and design complexity.
What should I do if I haven’t received my order?
If your order has not arrived or tracking has not updated, contact us at hello@businesssignsandmore.com for assistance.
Can I make changes to an order after placing it?
Yes. Order changes can be requested within 24 hours of purchase by emailing our support team.
How do I make sure I order the correct sign size?
Measure your installation space carefully and account for viewing distance. If you’re unsure, our team can help you choose the right size before ordering.
Shipping & Delivery
Do you charge for shipping?
No. We offer free shipping on all U.S. orders with no minimum purchase required.
Which carriers do you use?
Orders ship via UPS or FedEx, depending on size, destination, and product type.
Returns, Damages & Replacements
What is your return policy?
Because most signs are custom-made, returns are only accepted for damaged or defective items.
What if my sign arrives damaged or defective?
Please contact us within 48 hours of delivery with photos of the damage. We will evaluate the issue and arrange a replacement if necessary.
Custom Logo Signs
Where are your custom logo signs made?
All custom logo signs are handcrafted in the USA using professional-grade materials.
How long does it take to produce a custom logo sign?
Production typically takes 3–5 business days after design approval. More complex designs may require additional time.
Will I see a proof before my sign is made?
Yes. We provide a digital proof for approval before production begins.
Can I order a custom size logo sign?
Yes. If you don’t see the size you need listed, contact us and we’ll create a custom quote.
Why do you recommend a vector file for logos?
Vector files ensure your logo prints cleanly at any size. If you don’t have one, we offer logo conversion services.
Can logo signs be used outdoors?
Yes. We offer materials suitable for both indoor and outdoor installations.
How are logo signs installed?
Most logo signs are lightweight and install easily using industrial-grade adhesive. Optional drilled holes are available.
Custom Menu Boards
How do I order a custom menu board?
Select a size, upload your logo and menu content (if available), and complete checkout. Our design team will contact you to begin the design process.
Can menu boards be customized to match my brand?
Yes. Menu boards can be customized with your logo, brand colors, fonts, layout style, and pricing structure.
Will I receive a design proof?
Yes. Unlimited design revisions are included until final approval.
What materials are used for printed menu boards?
Printed menu boards are typically produced on durable PVC or Dibond panels for a clean, professional appearance.
Where should menu boards be placed?
Menu boards work best near ordering areas, above counters, or at entrances.
Custom Neon & Lighted Signs
Where are your custom neon signs made?
All lighted and neon-style signs are handcrafted in the USA.
What is the turnaround time for custom neon signs?
Most custom neon signs are produced within 2–3 weeks after approval.
Are design mockups provided?
Yes. A digital mockup is provided for approval before production begins.
Can neon signs be used outdoors?
Outdoor use is available with proper waterproofing. Please contact us before ordering to ensure the correct specifications.
What are the benefits of LED neon signs?
LED neon signs are lightweight, energy efficient, durable, low-heat, and easier to install than glass neon.
Warranty, Design & General Information
Do your signs come with a warranty?
Yes. All signs include a lifetime warranty.
Are design services included?
Yes. Professional design services are included with every custom sign purchase.
What types of businesses do you work with?
We work with restaurants, retail stores, salons, offices, food trucks, property managers, and many other businesses.
Where is Business Signs & More located?
3558 N. Jefferson St., Suite 5, Lewisburg, West Virginia, USA.
How can I contact your team?
You can reach us via live chat on our website or by emailing hello@businesssignsandmore.com.